Stress Management Information

Army Ranger Reveals How to Control Corporate Stress

"Adopting the right attitude can convert a negative stress into a positive one." Hans Selye - the "father of stress" and founder of the Canadian Institute of Stress.

Five Secrets to Gaining Credibility with Your Team

Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following:

Five Leadership Secrets for Challenging Times

We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and left out sizing. We are faced with the question, How do we lead in this storm of change It may seem difficult at times and the decisions we make define our short-term and long- term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.

Show Your Customers You Care

I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the store again.

Leave Your Buts Behind for Great Customer Service

How many times have you heard something similar to this in a customer service situation

Check Yourself for Outstanding Customer Service

Recently, a business associate, Mike, mentioned that he was doing a show at a local university and stopped by the faculty dining hall to get lunch. He said that, while waiting on line, the service was poor. The line moved slowly, the counterperson was disinterested in what she was doingand it showed. It was not a pleasant customer experience.

Ten Customer Service Secrets to Win Back Customers

Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch.

Delegate to Accelerate Success!

Recently on the television reality show, The Apprentice, Donald Trump would give the ultimate winner the dream job of working for him, running one of his divisions and earning $250,000 per year. On the final episode, the choice came down to two candidates, Bill Rancic and Kwame Jackson, for the ultimate job. Both were very qualified. Bill Rancic was the owner of a successful Internet cigar business grossing over one million dollars a year, and Kwame Jackson was a graduate of Harvard Business School and most recently worked for the prestigious Wall Street investment house, Goldman Sachs, as an Investment Manager.

The Cat in the Hat Will Help You Get Your Point

Dr. Seusss "The Cat in the Hat" Will Help You Get Your Point Across! Yes you can, here is the Plan Copyright 2004 Ed Sykes. All rights reserved

How Appetizing is Your Feedback

Recently, I was watching a rerun of the successful television show, The Cosby Show. The patriarch of this professional family He is a doctor and his wife is a lawyer. played by Bill Cosby, was just told by his college-bound daughter that the boyfriend she brought home to meet him was really her fianc. He was disappointed with the news. Disappointed not in the young man or what he did he was a maintenance engineer, but in the way he was told about this engagement.

Getting Back to Basics: A Customer Service Tale

One hot summer day my daughter and I ventured to our local craft store with one mission in mind purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.

The Secret To Beating Tiger Woods At Golf And, Its Correlation To Success In Business!

The game of Golf, although difficult to master, can nevertheless be narrowed down to three fundamental disciplines: 1 The Power Game [Driving & Iron Play], 2 The Short Game [Finesse / Shots within 100 Yards] and 3 Putting.

Time Management Tips

This week were going to take a look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have balance in your life !

Success Tips for Small Business Owners

Running a small business requires many skills. However, to do this successfully you need to organize yourself first. Avoid procrastination - read the following and take action.

Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!

Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.

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Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of "Relationship Management," the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection - people.

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Stress and Depression are Killing Us!
A short generation ago, families could set their watch by the time the father got home from work each day. My dad always walked through the front door at precisely 6 PM and supper was served at 6:10. Wed all sit around the table discussing the events of the day and then go out on the street to spend time with the neighbors when the kitchen chores were done.

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7 Solutions for Practical Stress Management
Stress is amazingly persistent, even seductive. We get used to feeling tight and tense. Though positive thinking has its place, unless it is backed up by practical wisdom it tends to get overwhelmed and fade away.

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Is A Career a Calling or Choice
How much of our career path is destiny and how much is free will In my opinion, it is 50/50. We are given a life map at the beginning of our lives, and there are things we are meant to learn, people we are meant to meet, work we are meant to perform. But many of us are not tuned into ourselves and the signs that are presented to us. We often miss important information, and miss out on those lessons, people, and jobs.

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5 Steps to Raising an Optimistic Child
I had just completed a session with 17-year old Julie who suffered from severe depression. Julie believed she was a total failure and would never be able to change anything in her life. Julie also felt all her shortcomings were her own fault.

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How to Set Boundaries and Say No
We are constantly bombarded daily with requests for our time. While helping others can be very rewarding, at the same time we can feel distraught about constantly obligating ourselves to others while not fulfilling our own needs. We can feel distressed about constant commitments to do things we simply dont have the time, energy or desire to do.

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Five Leadership Secrets for Challenging Times
We consistently face new and ever growing challenges in the workplace such as reorganizing, downsizing, and left out sizing. We are faced with the question, How do we lead in this storm of change It may seem difficult at times and the decisions we make define our short-term and long- term outcomes. I will share with you five leadership techniques guaranteed to keep you on track during these difficult times.

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Ten Techniques for Motivating Others through Chaos
Here are ten techniques for motivating your employees to succeed during chaos:

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4 Steps to Assertive Communication
Dr. Fiore, my 42 year old married patient Mary began, once again my family expects me to host Christmas dinner and I am simply too exhausted; what should I do

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What is a Career Anyway
A career is the sum total of all of your work-related contributions to society in a lifetime. This includes time and effort spent to provide goods, services, or benefit to others. A career includes paid, un-paid, volunteer, part-time, and full-time positions. Your career includes many life roles you may not think of: student, homemaker, babysitter, office worker, doctor, lawyer, etc. A career encompasses all the roles you play and duties you perform. You may have many jobs or positions that make up your career, but you only have one overall career. There are various career options in the modern world of work: Self-Employed, Organization Employed, or Project-Employed.

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Time Management Tips
This week were going to take a look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have balance in your life !

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How Optimism can Help or Hurt Your Marriage
Beth and Tom were happily married for over 25 years no small feat in todays world. At first, their friends could not understand how their marriage succeeded, due to numerous perceived shortcomings.

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The 7 Stages of a Romantic Relationship
There are seven stages in a romantic relationship: avoidance, meeting, dating, breaking up, establishing exclusivity, commitment, and keeping the love you find. Each of these stages vary in length and intensity. At each stage, there are thoughts and feelings telling you what to do and when to do it. You need to learn to listen to your intuition in each stage, so that you can make smart decisions.

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Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip would turn into such an adventure.

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How to Recognize Stress Before it Turns Into Anger
After a stressful day as a computer programmer, Jim pulled into his driveway. The childrens toys were scattered on the walkway to the house.

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Its the Most Wonderful Gift of the Year
Its the most wonderful time of the year. As we deck the halls and fill the malls, were filled with anticipation, joy, and excitement. The holiday season is upon us, and its a special time we choose to show our appreciation and share our love with the special people in our lives. However, with all of the joy the holidays bring, this still tends to be one of the most stressful times of the year. Why

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How Important Is It To Stand Apart From Others In An Interview And How Difficult Is It
Q: How important is it to stand apart from others in an interview and how difficult is it

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Anger and Your Health: How Your Outlook Influences Health and Your Ability to Control Anger
The situation: Jane and Anthony have differing ways of viewing the world. Jane is a pessimist the glass is half-empty, while Anthony is an optimist the glass is half-full. These outlooks influence how they experience similar situations.

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Success Tips for Small Business Owners
Running a small business requires many skills. However, to do this successfully you need to organize yourself first. Avoid procrastination - read the following and take action.

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Change Your Inner Conversations to Control Your Anger
Every Holiday season Vicki found herself angry and silently seething at her older sister, Susie, and mother as they were merrily chatting about Susies successful life.

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